Refund policy
REFUND POLICY
Our standard refund policy is to issue refunds in the form of Store Credit. Exceptions to this policy apply for out of stock scenarios.
Refund to Original Payment Method
If an item you ordered becomes out of stock before it is shipped, we will issue a full refund automatically back to your original payment method. You will receive an email confirmation once this refund has been processed. Please allow 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.
Store Credit Refunds
For all other situations not related to an item being out of stock (such as a change of mind, or an issue with a received item), any approved refund will be issued as Store Credit. This credit will be delivered via a unique code to your email and can be used for future purchases on our website.
What Is Not Eligible for a Refund?
• Items that have been used, worn, or damaged after delivery.
• Sale items, final sale and gift cards.
• Items outside the return window
If you experience any other issues with your order, we strongly advise you to contact our support team for assistance. Our team is here to help find a solution, which will typically involve Store Credit for eligible issues.
Note: Orders outside of 14 days are ineligible for refunds.
For any questions regarding this policy or your order, please contact usÂ
RETURN POLICY
Garments must be unwashed + unworn in pristine condition with all tags/return strings attached. If the return string is removed and/or altered, the return request will be rejected.
All returns must be processed + inspected first for return approval. Once the return has been approved, your chosen return outcome will be processed within 1-3 days from the return package delivery date.
DOMESTIC RETURNS
Return options: Store Credit or Even Exchanges. No refunds.
7 day return window from the delivery date • Returns for an even exchange will incur a $10 return fee.
If an exchange item becomes out of stock after submitting your exchange request, you will be notified and automatically refunded to the original payment method.
REACH SUPPORT • 7 DAYS A WEEK
Contact our support team below to submit a ticket.
Due to high inquiry volume, especially during new drops, holidays, and sales events —please allow at least 24 hours for a response.
RESTOCK INQUIRIES
Our customer support team is unable to provide information regarding restock dates or future product availability.
Our team do not have access to restock schedules, and as such, we cannot respond to restock-related inquiries.
To stay updated on product restocks, we recommend the following:
• Follow us on social media for real-time updates.Â
IG @kurvedVintage/ Kurvedkollection/Â
• Join our VIP Club to receive exclusive restock alerts and early access
NOTES
• Include your order number starting with the ZIP for the quickest resolution.
• We respond to inquiries in the order they are received.
• Please avoid sending duplicate tickets, as doing so may push your request further back in the queue.
• Check out our FAQs for more information and updates to our Store Policy.
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